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Ad-Aware won't / can't clean infection


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#1 joshua4

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Posted 10 December 2009 - 12:24 AM

Windows XP Professional SP2
IE6 FF2

I am obviously infected with some sort of trojan or adware. The bug hogs computer resources and launches random browser windows with ads. I have updated the free Ad-Aware to the latest versions of everything including the definitions. I have performed a full scan several times. Usually the scans find 1 or 2 infections and I choose to "remove all" then restart. Once I restart the infections are back and I still get ad popups.

Reformatting is not an option. Please help! Thanks in advance!

The following is a list of some of the items in Quarantine
Win32.Adware.Virtumonde
Win32.Adware.Virtumonde/C
Win32.Trojan.Neptunia
Win32.Trojan.Obfuscated
Win32.Worm.Autorun

This is a list of all my running processes after a fresh restart
AAWService.exe
AAWTray.exe
AGRSMMSG.exe
alg.exe
AppleMobileDeviceService.exe
BTNtService.exe
csrss.exe
eabservr.exe
HP Wireless Assistant.exe
hpqwmi.exe
lsass.exe
LVComSX.exe
LPrcSrv.exe
realsched.exe
rundll32.exe
scardsvr.exe
services.exe
SMAgent.exe
SMax4PNP.exe
smss.exe
spoolsv.exe
svchost.exe
SynTPEnh.exe
SynTPLpr.exe
System
System Idle Process
taskmgr.exe
tfswctrl.exe
TSVNCache.exe
uscapp.exe
vsmon.exe
winlogon.exe
wmiprvse.exe
wmpnetwk.exe

#2 casey_boy

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Posted 10 December 2009 - 12:52 AM

Hi,

You should try downloading, installing and running the latest version of Ad-Aware, Ad-Aware 8.1

Should that not be able to clean the infection, follow the instructions in my signature and post a HJT log in the HJT forum for analysis.

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Malware Removal Help * If you'd like to say thanks *Lavasoft Customer Support


#3 joshua4

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Posted 10 December 2009 - 01:47 AM

UGH. Yeah... OR I could uninstall Ad-Aware and try a different scanner....

#4 Txnnok

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Posted 10 December 2009 - 09:13 AM

Dont become so disgruntled Casey Is is trying to help, also just because you install a new scanner doesnt mean that will find,quarantine, and or delete the virus.

The reason he wants you to install the new version is because it has new feature the old adaware free didnt have.

# New!Core Malware Protection
# Ad-Watch Live! Basic integrated real-time protection
# New!Genotype Detection Technology
# New!Behavior-Based Heuristics Detection
# New!Rootkit Removal System
# New!The Neutralizer Malware Removal Tool
# New!Download Guard for Internet Explorer
# Minimal Strain on System Resources
# Easy to Install & Use
# Automatic Updates


With the real time protection of the new adaware, you probably would not have gotten the virus at all. The new removal tool of new scanner does help your situation now, though. Lavasoft has been working hard on making their free version better, not just their paid for version.

Virus are nasty though and the bad ones are designed not to be removed, that is what casey meant by the HJT forum. Their is tool to help find each place the virus has replicated and/or corrupted.
Good part is the tool is a exe, meaning you just run it and don't have to install it.

Windows 8.1





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