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Ad-Aware AE can't start - it crashed at introduction


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#1 filipgh

filipgh

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Posted 29 September 2009 - 04:13 PM

I have Ad-Aware 8.0.x AE, and after the installation just can't start and freezes at the time of logo introduction. Every time when i go in Services, 'Lavasoft Ad-Aware Service' is stoped, and when i try to start it something again stop it at the time, and can't to start it at all. May be some hacker's or malware installation from internet block the program.
How to remove the problem ?
I already make full scan with every one anti-virus and anti-spyware soft and nothing, e.g. as if every other virus and malware is detected, but not and this that block Ad-Aware.
?!
What stop Lavasoft service ?
Where to change the registry ?
or what to do at all ?

My log file:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:13:21 PM, on 9/29/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\nvsvc32.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\ctfmon.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
D:\WINDOWS\RTHDCPL.EXE
D:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
D:\WINDOWS\System32\alg.exe
D:\Program Files\IObit\IObit Security 360\IS360srv.exe
D:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Documents and Settings\john\Desktop\new dl's\HijackThis.exe
D:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - D:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - D:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - D:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
O4 - HKLM\..\Run: [RTHDCPL] "RTHDCPL.EXE"
O4 - HKLM\..\Run: [Alcmtr] "ALCMTR.EXE"
O4 - HKLM\..\Run: [nwiz] "D:\Program Files\NVIDIA Corporation\nView\nwiz.exe" /install
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" D:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "D:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [SpyHunter Security Suite] D:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: Преведи - {60237576-b24c-4ba9-9740-c9f3ec9db557} - D:\PROGRA~1\SkyCode\WEBTRA~1\wt2ie.dll
O9 - Extra button: (no name) - {8DAE90AD-4583-4977-9DD4-4360F7A45C74} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoft...s/as2stubie.cab
O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.updat...b?1253220227957
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1253219948864
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1253219926317
O17 - HKLM\System\CCS\Services\Tcpip\..\{AB72750E-78FA-40B1-86E0-66A48B1DDDF3}: Domain = home
O17 - HKLM\System\CCS\Services\Tcpip\..\{AB72750E-78FA-40B1-86E0-66A48B1DDDF3}: NameServer = 91.92.165.1
O20 - Winlogon Notify: !SASWinLogon - D:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Antiy AHPProcMon Server - Antiy Labs - D:\Program Files\Antiy Labs\AModule\AHProcMonServer.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - D:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Diskeeper - Diskeeper Corporation - D:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: IS360service - IObit - D:\Program Files\IObit\IObit Security 360\IS360srv.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - D:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - D:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - D:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - D:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - D:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - D:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - D:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: XoftSpyService - ParetoLogic Inc. - D:\Program Files\Common Files\XoftSpySE\6\xoftspyservice.exe

--
End of file - 7609 bytes

Also to this time i use the last versions and updates of the following soft: bitdefender, avira, trendmicro, panda, norton, webroot, nod32, g-data, f-prot, kaspersky, ShieldDeluxe, avg, f-secure, spyware doctor, advancet system protector, arovax, spyhunter, iobit security 360, Malwarebytes' Anti-Malware, XoftSpySE, SUPERAntiSpyware, Bazooka, Hitman Pro 3.5, antiy ghostbusters, the cleaner, mwav.exe, treadfire, conficker removal tool, mcafee stinger, avg vcleaner, avast virus cleaner tool, and others. And unfortunately all these cannot remove the problem.

Edited by visitor, 01 October 2009 - 11:24 AM.
merged posts to keep 0 replies





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