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Potential Conflict between Ad-Aware and Norton on Windows Vista


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#1 GoddersUK

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Posted 28 August 2009 - 06:04 PM

Hi folks,

Just to let you know that we've become aware of a potential conflict between Symantec's "Norton" software and Ad-Aware, particularly on the Microsoft Windows Vista operating system. Essentially what's happening is that Norton is being a bit paranoid and jumping from fright whenever Ad-Aware tries to scan any of its files. This is confusing Ad-Aware which causes the scan to hang. We have let Lavasoft staff know and hopefully some kind of fix will be released asap (I can't promise anything though - especially as it appears that the problem is at Norton's end). It seems that Ad-Aware is not the only program having problems with this.

If this is affecting you and you are a Plus/Pro licensed user then I would advise you to contact the support centre for further advice, using the link in my signature. (I would particularly advise this as it ensures that Lavasoft have a good idea of how many users are being hit by the problem and a wide user base from which to compile data).

If you're a free user sit tight here and wait for further news.

I'm sorry for any inconvenience this may cause you and hope it'll be resolved soon.

GoddersUK

Update:

The best advice that we can give right now is that this is a Norton problem and that a workaround is to disable the "anti-tampering" function within the Norton software if you wish to scan with Ad-Aware or another anti-malware program. This problem does seem to affect other software too, not just Ad-Aware.

Edited by GoddersUK, 29 August 2009 - 12:26 AM.
Update

If you are a paying user (Plus/Pro License) you should visit the Lavasoft Support Centre.

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#2 casey_boy

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Posted 21 September 2009 - 07:03 PM

Official word from Lavasoft: http://lavasoft.com/...are-scan-freeze

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


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