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Potential Conflict between Ad-Aware and Norton on Windows Vista

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#1 GoddersUK


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Posted 28 August 2009 - 06:04 PM

Hi folks,

Just to let you know that we've become aware of a potential conflict between Symantec's "Norton" software and Ad-Aware, particularly on the Microsoft Windows Vista operating system. Essentially what's happening is that Norton is being a bit paranoid and jumping from fright whenever Ad-Aware tries to scan any of its files. This is confusing Ad-Aware which causes the scan to hang. We have let Lavasoft staff know and hopefully some kind of fix will be released asap (I can't promise anything though - especially as it appears that the problem is at Norton's end). It seems that Ad-Aware is not the only program having problems with this.

If this is affecting you and you are a Plus/Pro licensed user then I would advise you to contact the support centre for further advice, using the link in my signature. (I would particularly advise this as it ensures that Lavasoft have a good idea of how many users are being hit by the problem and a wide user base from which to compile data).

If you're a free user sit tight here and wait for further news.

I'm sorry for any inconvenience this may cause you and hope it'll be resolved soon.



The best advice that we can give right now is that this is a Norton problem and that a workaround is to disable the "anti-tampering" function within the Norton software if you wish to scan with Ad-Aware or another anti-malware program. This problem does seem to affect other software too, not just Ad-Aware.

Edited by GoddersUK, 29 August 2009 - 12:26 AM.

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#2 casey_boy


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Posted 21 September 2009 - 07:03 PM

Official word from Lavasoft: http://lavasoft.com/...are-scan-freeze

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.

* My Website * Malware Removal Help * If you'd like to say thanks *Lavasoft Customer Support

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