I disabled Norton and Ad-Aware AE still froze up on me. I sure hope they come up with a fix real soon. Is there any other FREE programs compared to Ad-Aware that anyone recommends until they get this problem fixed?
It surprises me that you could not get a successful scan, as I and Derek did.
I just repeated the procedure in my VISTA laptop, after having turned off Norton's Tamper Protection feature, and started with a Smart Scan and it terminated successfully. No objects were found.
Then I closed the Ad-Aware window (unfortunately there is no other way, that I know, to exit the program after the scan is complete), waited a few seconds and opened the program again, to perform a Full Scan. It also performed normally to finish. No problems were encountered.
I closed the program again and, to be sure, reopened it one more time and started a new full scan. And, to witness, no problems were encountered. Remember that, without the Tamper Protection turned off, the scan process never stops running, as suggested by the activity of the Ad-Aware icon in the task tray. When the program freezes, this icon never stops moving, signaling that a scan is somehow in progress, even if it appears to never end…
With that feature of NIS disabled, when the scan ends, the icon in the task tray also stops moving. This seems to suggest that Ad-Aware works fine whenever Tamper Protection is turned off.
Now, a few questions still stand:
Why does this issue NOT replicate itself in the Windows XP operating environment? NIS 2009 and Ad-Aware AE are still there… Does this mean VISTA has something to do with it?
And are Lavasoft and/or Symantec and/or Microsoft really going to deliver a patch for this problem? And when?
Before finishing, I would still like to ask you this, if I may:
Is it possible for you to describe in detail all the steps you performed and approximately at what point did your system freeze?
For how long did you turn-off Tamper Protection? The default setting is 15 minutes, but you can select 1 hour or even 5 hours or more. Then, of course, you can go there at any time and turn it back on. I selected 5 hours, just in case, since my Full Scan typically takes up to 90 minutes.
And, after selecting your chosen period of time, did you make sure to click on the APPLY button and then on the OK button?
Please confirm, because if you did the exact same things I did and we still arrive at different outcomes, then something else may be at play and the issue may be even more complicated than what appears to be the case…