24 replies to this topic

[ecko999]

It comes up with the splash screen that says Loading...than nothing happens after that.

Windows XP
I had Spybot, but uninstalled it.

Edited by ecko999, 28 May 2009 - 04:33 AM.

[casey_boy]

Hi,

please try updating the program from the start menu. start > programs > Lavasoft > Ad-Aware > Ad-Aware updates

Then see if you can start the program, if not does an error box pop up?

Casey

[ecko999]

During the update it seems to be stuck on Reinitializing components. Unless this part takes a while? Well I closed it and tried to update again and I got a message that the software is up to date.

Tried opening Ad-aware....nothing happens still. No pop-up either.

Edited by ecko999, 28 May 2009 - 05:00 PM.

[razz3333]

During the update it seems to be stuck on Reinitializing components. Unless this part takes a while? Well I closed it and tried to update again and I got a message that the software is up to date.

Tried opening Ad-aware....nothing happens still. No pop-up either.

ecko999, you are not alone. I have exactly the same problem. Since I updated from the free version of Ad-Aware 2008 to the Anniversary Edition, I have not been able to even open it. I tried what you have tried and still nothing. Hopefully someone will help us soon. I wonder if the Anniversarry Edition only comes as a paid version?

[casey_boy]

@ecko999,

please verify that the Ad-Aware service is running: start > run > services.msc>. find Lavasoft Ad-Aware Service and check its status

@razz3333,

lol no it does, of course, come as a free version. there is just obviously something wrong with the way Ad-Aware is interacting with the set up on your computers

[ecko999]

There's nothing in services under Lavasoft or Ad-Aware.

[razz3333]

@ecko999,

please verify that the Ad-Aware service is running: start > run > services.msc>. find Lavasoft Ad-Aware Service and check its status

@razz3333,

lol no it does, of course, come as a free version. there is just obviously something wrong with the way Ad-Aware is interacting with the set up on your computers

casey-boy, my problem is solved. I read what you said to ecko999 about checking to see if the service is running. It was not. After I started the service all seems ok.

It was on "Manual", should I change that to "Automatic"?

Thanks!

Edited by razz3333, 28 May 2009 - 10:38 PM.

[casey_boy]

@ecko999, therein lies your problem, the UI needs to connect to the service when it loads - if there is no service then there is no loading! Please navigate to C:\Program Files\Lavasoft\Ad-Aware and right click on AAWService and run as an admin. See if you can then open the program.

@razz3333, you can have the service set to manaul, but you will need to start it every time you want to load Ad-Aware - I would recommend that you do, in fact, set it to automatic.

Casey

Edited by casey_boy, 28 May 2009 - 10:57 PM.

[razz3333]

@razz3333, you can have the service set to manaul, but you will need to start it every time you want to load Ad-Aware - I would recommend that you do, in fact, set it to automatic.

Casey

I will set it to automatic as you recommend. One more question....I believe that Ad-Watch used to be a service only for paying customers, is this correct?
Not sure if it still is because I just noticed that the service is turned off and the icon in my tray says to restart my computer to finalize installation of Ad-Watch Live. I rebooted and it's still the same.
Thank you for your very prompt help Casey, I appreciate it.

Edited by razz3333, 29 May 2009 - 12:32 AM.

[ecko999]

It said this program requires Admin rights, but my account is Admin. There's only 1 account on my computer and that is mine with Admin rights.

[casey_boy]

@razz3333,

No, not anymore. Ad-Watch is available for all users Try the following:

For a 32bit operating system.
Go to, (the default installed location)
C:\Program Files\Lavasoft\Ad-Aware\drivers\32
Right click on the 'lbd.inf' file and choose install, reboot the computer.

For a 64bit operating system.
Go to, (the default installed location)
C:\Program Files(x86)\Lavasoft\Ad-Aware\drivers\64
Right click on the 'lbd.inf' file and choose install, reboot the computer.

@ecko999, did you right click on chose run as an administrator?

[ecko999]

When I select Run As... I get Current User (which is me) or The Following User (have to enter username/pw)

[Firebird68]

I am having the exact same problem. I can not get Adaware listed in the services area. I am the administator on my computer & when I try to run it under my login, as checked it still fails to list it as a service. Any help further would be greatly appreciated.

[razz3333]

@razz3333,

No, not anymore. Ad-Watch is available for all users Try the following:

For a 32bit operating system.
Go to, (the default installed location)
C:\Program Files\Lavasoft\Ad-Aware\drivers\32
Right click on the 'lbd.inf' file and choose install, reboot the computer.

Worked great. Thank you again for all your help. You were right on the money each time.

[ecko999]

Must be something wrong with this AE. So many similar topics regarding this issue. I have yet to fix it.

[casey_boy]

Is there anything you could think of which might be blocking the installation of the service? Other security software, software policies or malware?

[ecko999]

Only thing I have is BitDefender and it hasn't prompted me if Ad-aware should be allowed or not.

[casey_boy]

Still, it might be worth disabling that momentarily whilst you try to install Ad-Aware.

[ecko999]

Nope that still doesn't work. What about the Run As problem I described earlier? It says I need admin rights but I am admin lol.

[GoddersUK]

If you're using Windows Vista right click and select "Run as Administrator".

Also please try navigating to C:\Program Files\Lavasoft\Ad-Aware\drivers\32 (switching 32 for 64 if you have an x64 os), select lbd.inf, right click it and click install.

Thanks,

GoddersUK