FAO - Users experiencing the Connection Error problem whilst updating.
Lavasoft have asked us to see if there are any of you out there who would be interested in helping Lavasoft solve this connection error problem.
It would involve trained Lavasoft staff accessing your computer through a remote desktop connection. Rest assured they would only be looking for problems related to Ad-Aware and you would be able to see everything they do on your computer - you could also close the connection at any time.
If you are interested in really helping Lavasoft solve this problem then please post here. Lavasoft will monitor this thread and will PM any of you who offer with further details.
Please ensure you have a CLEAN SYSTEM. There have been many reports where the user later finds they have malware installed on their computer which was blocking the updates. Once clean, they were able to access the updates. Please read the following note:
Users MUST be able to access and download metafile.dat file to get updates. If download of this file fails, all update process stops. This seems to be the issue that we see in logs. Could you ask users that have this problem (confirmed by "Unable to get metafile" in their update log) to ask to access (and/or download) this file directly via their browser: http://download.lava...09/metafile.dat ? If they can access and download this file via browser, but Ad-Aware fails, the problem is in Ad-Aware. If they won't be able to access/download this file, their might be other problems, maybe on server side... NOTICE: this won't help them to fix update issue, but this could help us to get more information about the problem.
Please do not post 'no' replies either.
On behalf of Lavasoft, thank you.
Edited by visitor, 03 August 2009 - 01:57 AM.