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Installing ad-aware AE


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#1 kernell

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Posted 04 May 2009 - 10:05 PM

I have used Ad-Aware successfully for years, and successfully upgraded and used the
AE addition.

Recently I reinstalled my operating system, windows 2000 professional service pack 4. Now
when I try to run the Ad-aware install package I get the error message 'The procedure
entry point HeapSetInformation could not be located in the dynamic link library KERNELL32.dll'
The banner of the error window displays AAWService.exe. After this message is displayed
ad-aware will not execute, any help will be appreciated
.

#2 Raziel v. Nosgoth

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Posted 05 May 2009 - 08:49 AM

kernell
what other security software is installed ?
Raziel
vae victis
( morituri te salutant )

#3 kernell

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Posted 05 May 2009 - 06:42 PM

kernell
what other security software is installed ?
Raziel

Just Norton AntiVirus 2005. But I tried installing Adaware before Norton and it didn't work, then after Norton it also failed. by the way 'kernell' should be 'kernel'.

#4 kernell

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Posted 25 May 2009 - 06:03 PM

Just Norton AntiVirus 2005. But I tried installing Adaware before Norton and it didn't work, then after Norton it also failed. by the way 'kernell' should be 'kernel'.

Any answers, suggestions? I have used ad-aware for years and like the product and would be sorry if I had to download other anti-spyware software. Any help would be appreciated.

#5 casey_boy

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Posted 25 May 2009 - 06:14 PM

hi,

Looks like your reply got overlooked! I'll jump in.

Try installing Windows 2000 SP4 Rollup 1 and see if this solves your problem - you may need to reinstall Ad-Aware once you have installed this rollup. Let me know,

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


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#6 kernell

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Posted 04 June 2009 - 06:03 PM

hi,

Looks like your reply got overlooked! I'll jump in.

Try installing Windows 2000 SP4 Rollup 1 and see if this solves your problem - you may need to reinstall Ad-Aware once you have installed this rollup. Let me know,

Casey

Installing Windows 2000 SP4 Rollup 1 worked, thanks for the help.

#7 visitor

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Posted 05 June 2009 - 10:27 AM

Since Casey's away basking in the sun, I'll close this thread. PM a mod if it needs to be reopened.
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