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Can not open Ad-Aware


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#1 Tim Zeh

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Posted 22 April 2009 - 09:42 PM

Hello

When I attempt to open Ad-Aware the hourglass appears for 2 seconds but nothing happens. What can I do about this problem?

#2 GoddersUK

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Posted 22 April 2009 - 11:01 PM

Hi,

Can you please go to Start>Run>Services.msc and check that the Lavasoft Ad-Aware Service is running.

Thanks, GoddersUK
If you are a paying user (Plus/Pro License) you should visit the Lavasoft Support Centre.

If you need help to remove an infection:

Read this first. Follow ALL the steps in it. If you do not then you will just be asked to go away and do so.
Then post your HJT log (copy and paste, don't attach) into a NEW topic in the HJT Log Forum
Await advice from either a Volunteer Security Advisor or a member of Lavasoft staff.


If you see anyone other than a VSA or Lavasoft staff member giving advice in the HijackThis forum please PM a mod.


DO NOT POST HJT LOGS IN ANY FORUM OTHER THAN THE OFFICIAL HJT LOG FORUM. We will be unable to deal with them there and will just tell you to go to the right place.


Please do NOT bump HijackThis log posts, it won't help you receive help any faster - the VSAs look for posts with zero replies. If after one week you have not received a response please repost your log file in a NEW thread.

#3 Tim Zeh

Tim Zeh

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Posted 25 April 2009 - 09:01 AM

Hi,

Can you please go to Start>Run>Services.msc and check that the Lavasoft Ad-Aware Service is running.

Thanks, GoddersUK


Thank you

I did check if the program was running and it is.

Tim

#4 Tim Zeh

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Posted 25 April 2009 - 09:17 AM

Hello

Ad-Aware would not open in my user account. The user account is a administrator account. Thanks for any help

Tim

#5 GoddersUK

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Posted 28 April 2009 - 05:17 PM

Hi,

Please uninstall AAW, delete all AAW related files and folders and then try a reinstall with the latest version downloaded from the LS website (or download.com mirror).

Thanks :)
If you are a paying user (Plus/Pro License) you should visit the Lavasoft Support Centre.

If you need help to remove an infection:

Read this first. Follow ALL the steps in it. If you do not then you will just be asked to go away and do so.
Then post your HJT log (copy and paste, don't attach) into a NEW topic in the HJT Log Forum
Await advice from either a Volunteer Security Advisor or a member of Lavasoft staff.


If you see anyone other than a VSA or Lavasoft staff member giving advice in the HijackThis forum please PM a mod.


DO NOT POST HJT LOGS IN ANY FORUM OTHER THAN THE OFFICIAL HJT LOG FORUM. We will be unable to deal with them there and will just tell you to go to the right place.


Please do NOT bump HijackThis log posts, it won't help you receive help any faster - the VSAs look for posts with zero replies. If after one week you have not received a response please repost your log file in a NEW thread.




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