I have had ad-aware se for some time and then forgot about it on my computer. in trying to delete it from my computer i get the same message a lot of people are getting the message couldn't find the install log. my problem is simply that i want to rid my computer of ad-aware se personal. i have downloaded ad-aware anniversary edition and plan on using this version but i still want to get rid of se personal. so any help or advice would be appreciated.
Problem updating Se
Started by
Xebec52
, Jan 31 2009 07:57 PM
5 replies to this topic
#2
GoddersUK
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- Valued Member
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- 688 posts
Valued Member/ Ad-Aware Beta Tester
Posted 31 January 2009 - 11:48 PM
If you are a paying user (Plus/Pro License) you should visit the Lavasoft Support Centre.
If you need help to remove an infection:
Read this first. Follow ALL the steps in it. If you do not then you will just be asked to go away and do so.
Then post your HJT log (copy and paste, don't attach) into a NEW topic in the HJT Log Forum
Await advice from either a Volunteer Security Advisor or a member of Lavasoft staff.
If you see anyone other than a VSA or Lavasoft staff member giving advice in the HijackThis forum please PM a mod.
DO NOT POST HJT LOGS IN ANY FORUM OTHER THAN THE OFFICIAL HJT LOG FORUM. We will be unable to deal with them there and will just tell you to go to the right place.
Please do NOT bump HijackThis log posts, it won't help you receive help any faster - the VSAs look for posts with zero replies. If after one week you have not received a response please repost your log file in a NEW thread.
If you need help to remove an infection:
Read this first. Follow ALL the steps in it. If you do not then you will just be asked to go away and do so.
Then post your HJT log (copy and paste, don't attach) into a NEW topic in the HJT Log Forum
Await advice from either a Volunteer Security Advisor or a member of Lavasoft staff.
If you see anyone other than a VSA or Lavasoft staff member giving advice in the HijackThis forum please PM a mod.
DO NOT POST HJT LOGS IN ANY FORUM OTHER THAN THE OFFICIAL HJT LOG FORUM. We will be unable to deal with them there and will just tell you to go to the right place.
Please do NOT bump HijackThis log posts, it won't help you receive help any faster - the VSAs look for posts with zero replies. If after one week you have not received a response please repost your log file in a NEW thread.
#3
Xebec52
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- Members
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- 3 posts
Newbie
Posted 03 February 2009 - 09:24 PM
i tried revo and unfortunately that did not work - this is what it says even when i tried revo: could not open Install.log file.
i tried running ccleaner, doing a disk cleanup, and going through control pannel add/remove programs. would it help to delete the lavasoft file that is associated with se. the only problem is that i'm really unsure of which files are associated with the anniversary edition and which ones are associated with se, since they seem to have been combined when installed.
i tried running ccleaner, doing a disk cleanup, and going through control pannel add/remove programs. would it help to delete the lavasoft file that is associated with se. the only problem is that i'm really unsure of which files are associated with the anniversary edition and which ones are associated with se, since they seem to have been combined when installed.
Hi,
Please try unistalling it using Revo Uninstaller:
http://www.revouninstaller.com/
#4
GoddersUK
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- Valued Member
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- 688 posts
Valued Member/ Ad-Aware Beta Tester
Posted 07 February 2009 - 06:19 PM
I think revo has options to both use the programmes uninstaller and for Revo itself to remove it.
Please ensure that revo is doing the removing.
Please ensure that revo is doing the removing.
If you are a paying user (Plus/Pro License) you should visit the Lavasoft Support Centre.
If you need help to remove an infection:
Read this first. Follow ALL the steps in it. If you do not then you will just be asked to go away and do so.
Then post your HJT log (copy and paste, don't attach) into a NEW topic in the HJT Log Forum
Await advice from either a Volunteer Security Advisor or a member of Lavasoft staff.
If you see anyone other than a VSA or Lavasoft staff member giving advice in the HijackThis forum please PM a mod.
DO NOT POST HJT LOGS IN ANY FORUM OTHER THAN THE OFFICIAL HJT LOG FORUM. We will be unable to deal with them there and will just tell you to go to the right place.
Please do NOT bump HijackThis log posts, it won't help you receive help any faster - the VSAs look for posts with zero replies. If after one week you have not received a response please repost your log file in a NEW thread.
If you need help to remove an infection:
Read this first. Follow ALL the steps in it. If you do not then you will just be asked to go away and do so.
Then post your HJT log (copy and paste, don't attach) into a NEW topic in the HJT Log Forum
Await advice from either a Volunteer Security Advisor or a member of Lavasoft staff.
If you see anyone other than a VSA or Lavasoft staff member giving advice in the HijackThis forum please PM a mod.
DO NOT POST HJT LOGS IN ANY FORUM OTHER THAN THE OFFICIAL HJT LOG FORUM. We will be unable to deal with them there and will just tell you to go to the right place.
Please do NOT bump HijackThis log posts, it won't help you receive help any faster - the VSAs look for posts with zero replies. If after one week you have not received a response please repost your log file in a NEW thread.
#5
Xebec52
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- Members
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- 3 posts
Newbie
Posted 10 February 2009 - 11:15 PM
i'm not really sure how to do that. i looked through options and tools and didn't see anything specific to what you were talking about. i did try hunter mode and went through an advanced removal process and it took a while, said it was completely removed, and after i restarted it it still shows it as a program i have on the computer and still says could not open Install.log file. i think it may have removed the newer version of adaware instead.
#6
GoddersUK
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- Valued Member
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- 688 posts
Valued Member/ Ad-Aware Beta Tester
Posted 14 February 2009 - 09:29 PM
hmmm.... ok, can you try running the Windows Installer Cleanup Utility - http://support.microsoft.com/kb/290301
If you are a paying user (Plus/Pro License) you should visit the Lavasoft Support Centre.
If you need help to remove an infection:
Read this first. Follow ALL the steps in it. If you do not then you will just be asked to go away and do so.
Then post your HJT log (copy and paste, don't attach) into a NEW topic in the HJT Log Forum
Await advice from either a Volunteer Security Advisor or a member of Lavasoft staff.
If you see anyone other than a VSA or Lavasoft staff member giving advice in the HijackThis forum please PM a mod.
DO NOT POST HJT LOGS IN ANY FORUM OTHER THAN THE OFFICIAL HJT LOG FORUM. We will be unable to deal with them there and will just tell you to go to the right place.
Please do NOT bump HijackThis log posts, it won't help you receive help any faster - the VSAs look for posts with zero replies. If after one week you have not received a response please repost your log file in a NEW thread.
If you need help to remove an infection:
Read this first. Follow ALL the steps in it. If you do not then you will just be asked to go away and do so.
Then post your HJT log (copy and paste, don't attach) into a NEW topic in the HJT Log Forum
Await advice from either a Volunteer Security Advisor or a member of Lavasoft staff.
If you see anyone other than a VSA or Lavasoft staff member giving advice in the HijackThis forum please PM a mod.
DO NOT POST HJT LOGS IN ANY FORUM OTHER THAN THE OFFICIAL HJT LOG FORUM. We will be unable to deal with them there and will just tell you to go to the right place.
Please do NOT bump HijackThis log posts, it won't help you receive help any faster - the VSAs look for posts with zero replies. If after one week you have not received a response please repost your log file in a NEW thread.
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