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[LS SteveJ (former LS employee)]

There are a number of possible reasons behind this problem. To correct:

• First, update to Build 1.06 and download the latest definition file if you have not done so.
• Second, it is highly recommended that you run a disk defragmentation on your computer, then a thorough *Check* or *Scan Disk* depending on your Windows version. Try scanning in safe mode.
• Third, start Ad-Aware scan from the Windows command line. Do as follows:
  • Click "Start", then "Run". Next, type the text shown below (including the quotation marks and with the same spacing as shown) for your version of Ad-Aware SE:
    "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke
    "C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke
    "C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnuke
  • Click *OK*
  • Note: The path above (between the quotes) is the default location of Ad-Aware SE. If you installed your Ad-Aware to a different directory, adjust the path accordingly. For Ad-Aware SE Personal, when the GUI launches, click *Start* then *Full System Scan*. Click *Next, then *OK*.
  • When the scan is complete, select *Next*. In the *Scanning Results* window, select the "Scan Summary" tab. Check the box next to each "target family" you wish to remove, then click *Next*, then *OK*.
• If you still have problems, cancel before the scan reaches the point of stalling -- for example, after 20 objects are detected. Click *Cancel* on your log file. Remove any objects you want and rescan. Again, stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it. This should work for you now.