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adaware freezes up


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#1 iskibrft

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Posted 18 July 2006 - 01:07 PM

my adaware scans to 137,554 and stops. it still says performing system scan but it is not. I downloaded the newest version and it is still doing it. a screen came up while downloading and said it uninstalled old version.
please help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#2 LS CalamityJane

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Posted 22 July 2006 - 01:09 AM

Hi iskibrft

One observation recently for the freezing is that certain security software all running at the same time can cause conflicts. A number of Adaware users who also are running the beta version of SpySweeper have reported that disabling SpySweeper during an Adaware scan has resolved that conflict.

To temporarily disable SpySweeper:
Right click the Spy sweeper icon in the notification area (right side) of the system tray and choose shut down.

Try scanning again with Adaware, it should be able to complete the scan.

To re-enable SpySweeper:
Start it again from Start > All programs > Webroot > Spy Sweeper
...............................

If that isn't it, try these various steps.

First, do a disk cleanup to clear the browser cache and other unnecessary files.

Go to Start > Run and type in the box: Cleanmgr
Wait while Windows scans your system for files to delete.
Make sure these 3 are checkmarked and press *ok* to delete them.

Temporary Files
Temporary Internet Files
Recycle Bin


If you are still having a problem, there can be a number of reasons for this issue. Please try these steps next to see if any resolve the problem.

From the Ad-Aware FAQ

Q: Ad-Aware freezes while performing a scan.

A: There are a number of possible reasons behind this problem. To correct:

* First, update to Build 1.06 and download the latest definition file if you have not done so.
* Second, it is highly recommended that you run a disk defragmentation on your computer, then a thorough “Check? or “Scan Disk? depending on your Windows version. Try scanning in safe mode.
* Third, start Ad-Aware scan from the Windows command line. Do as follows:
o Click "Start", then "Run". Next, type the text shown below (including the quotation marks and with the same spacing as shown) for your version of Ad-Aware SE:
"C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke
"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke
"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnukep
o Click “OK?.
o Note: The path above (between the quotes) is the default location of Ad-Aware SE. If you installed your Ad-Aware to a different directory, adjust the path accordingly. For Ad-Aware SE Personal, when the GUI launches, click “Start?, then “Full System Scan?. Click “Next?, then “OK?.
o When the scan is complete, select “Next?. In the “Scanning Results? window, select the "Scan Summary" tab. Check the box next to each "target family" you wish to remove, then click “Next?, then OK?.
* If you still have problems, cancel before the scan reaches the point of stalling -- for example, after 20 objects are detected. Click “Cancel? on your log file. Remove any objects you want and rescan. Again, stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it. This should work for you now.

If still no joy, try these steps:

Ad-Aware Freezing Issue
http://www.lavasofts...amp;hl=Freezing

...........................
Have you ruled out any virus or trojan infections? I would recommend an online scan at one of the following (do a full system scan). The reason for doing an online scan is that some infections will disable your Antivirus installed on your PC to hide it's presence.

If any infections are found, save the log from the scan and post it back here:
eTrust Antivirus Web Scanner
http://www3.ca.com/s...sinfo/scan.aspx
(if prompted, please *allow* Active X and the install of software - this is needed to scan your system)
It will take a while to download the updates needed, and then you'll be presented with a screen to scan your system.

Ewido free online scanner
http://www.ewido.net/en/onlinescan/

Trend Micro (PC-cillin) - Free on-line Scan
http://housecall.antivirus.com

Panda's Active Scan
http://www.pandasoft.../activescan.htm
................

Let us know how you make out on all of the above, or if any of those steps resolve the problem.
Please do NOT send Private Messages to Staff or helpers to request assistance! We do not give a personal support via PM The way to request help is to post a NEW TOPIC in the appropriate forum.

Look for the *New Topic* Button near the top right when viewing the forums.

Here in the forums, replies are posted to topics only. Thank you for your understanding and cooperation!
Plus and Pro Ad-Aware users (only) may use the Support Center for personal assistance:
Support Center


Microsoft MVP/Windows - Security 2003-2009

#3 jturin

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Posted 03 August 2006 - 03:22 PM

IT WORKS!!!!! :) THANK YOU THANK YOU THANK YOU

I disabled Spy Sweeper and the Adaware scan did not freeze up. Looks like your workaround truly works.

Now is there any way I can get back my Plus edition that I sacrificed when I had to uninstall Adaware in order to install my new McAfee system?

Even if I don't get it back, the freebie is worth having!

Thanks!

Jacqui Turin

#4 LS CalamityJane

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Posted 03 August 2006 - 10:41 PM

Hi jturin, glad to hear it :D

Go here:
http://www.lavasoft.com/support/faq/

Find this one:
How do I upgrade to Build 1.06?

Follow the instructions for retail customers:
It has instructions for several ways to get your Ad-Aware Plus download using your registration email address or though the Customer Center (links provided in that FAQ) :D
Please do NOT send Private Messages to Staff or helpers to request assistance! We do not give a personal support via PM The way to request help is to post a NEW TOPIC in the appropriate forum.

Look for the *New Topic* Button near the top right when viewing the forums.

Here in the forums, replies are posted to topics only. Thank you for your understanding and cooperation!
Plus and Pro Ad-Aware users (only) may use the Support Center for personal assistance:
Support Center


Microsoft MVP/Windows - Security 2003-2009

#5 BFlat

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Posted 06 August 2006 - 10:49 PM

I disabled Spy Sweeper and the Adaware scan did not freeze up. Looks like your workaround truly works.



I just checked the Webroot site for Spy Sweeper and they had this in their "Knowledge Base":

"Why am I having issues running a scan with Ad-Aware when Spy Sweeper 5.0 is installed?
We have determined this to be a problem between Lavasoft’s AD-AWARE program and Spy Sweeper version 5.0.5.1286. We have contacted Lavasoft regarding this behavior and are currently working on a fix. The work around for this is to disable the Spy Installation Shield within Spy Sweeper."

http://support.webro....asp?deptID=776

I, too, was suddenly having problems with Ad-Aware freezing up during a full scan. I wouldn't have imagined the problem was caused by my recently updated Spy Sweeper program until I read this forum. I'm glad to see that Spy Sweeper is working on a fix.

#6 LS CalamityJane

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Posted 09 August 2006 - 09:08 PM

One of our members, DesertJerry reported today that the latest version of SpySweeper has been fixed to resolve the conflict. See his post here:
http://www.lavasofts...?showtopic=2572

Spy Sweeper 5.0.7.1608 was released by Webroot to fix the Ad-Aware freezing problem


Please do NOT send Private Messages to Staff or helpers to request assistance! We do not give a personal support via PM The way to request help is to post a NEW TOPIC in the appropriate forum.

Look for the *New Topic* Button near the top right when viewing the forums.

Here in the forums, replies are posted to topics only. Thank you for your understanding and cooperation!
Plus and Pro Ad-Aware users (only) may use the Support Center for personal assistance:
Support Center


Microsoft MVP/Windows - Security 2003-2009




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