72 replies to this topic

[sartenose]

I just downloaded the Adware 2007 and have exactly the same problem each time I try to run the update process.
I tried to get to the site http://download.lava...public/core.zip
where a correction is supposed to be found but cannot reach it.

Sartenose

[Raziel v. Nosgoth]

I just downloaded the Adware 2007 and have exactly the same problem each time I try to run the update process.
I tried to get to the site http://download.lava...public/core.zip
where a correction is supposed to be found but cannot reach it.

Sartenose

Hi
just followed your link >> 8 seconds for dl. <<
No problem.
Raziel

[LS CalamityJane]

Hi again,

To report back, it is not a problem within the program.

Some of the update servers were down yesterday which should now be working. With so many trying to update it also increases the traffic to the servers and makes the download sometimes fail. If you are having a problem getting the update just wait a bit a try again later.

[GSB927]

Hi again,

To report back, it is not a problem within the program.

Some of the update servers were down yesterday which should now be working. With so many trying to update it also increases the traffic to the servers and makes the download sometimes fail. If you are having a problem getting the update just wait a bit a try again later.

But Jane, according to my status page, I haven't been able to update since January 21.

GaryB

[Don Flynn]

I'm still getting the same as last nite, download will say complete then the error message appears. I'll wait till the weekend now to see if the problem is resolved then decide if I want to continue using this product..I've been very unhappy with this version since I installed it....

[Cobber]

I'm still getting the same as last nite, download will say complete then the error message appears. I'll wait till the weekend now to see if the problem is resolved then decide if I want to continue using this product..I've been very unhappy with this version since I installed it....

Hi I had this problem last night but after it said download complete and then the error message came up I closed Ad-Aware down and then opened it again and then under status the definition had been updated and with the correct date. Have you tried this?

Di

[GSB927]

As a clarification to my situation...

I have also manually downloaded the latest core file, insured that AAW was entered as a permitted program in my firewall...restarted AAW2207, stopped and restarted the service. All to no avail.

Can you tell us if your team is working this issue at all and if so has it been escalted to get it resolved?? What are you seeing besides "increased traffic on the server"???

...cause that ain't it from my perspective.

Thanks for any updates you can give.

GaryB

[Ralph S.]

I'm still getting the same as last nite, download will say complete then the error message appears. I'll wait till the weekend now to see if the problem is resolved then decide if I want to continue using this product..I've been very unhappy with this version since I installed it....

I have tried twice to download updates today. I will get a message that says there are new updates and I click to download the new updates. A message says the updates were downloaded but in the background is the SSL Download failed and the date has not changed on the updates.

Edited by Ralph S., 12 March 2008 - 04:40 PM.

[wesley-nl]

..I've been very unhappy with this version since I installed it....

Me too...

[mikey1ra]

hi, please help, i have sony vaio vgn-ar230g multimedia powerhouse windows xp with the media package and service pack 2 and had updated several times with sucess ad-aware 2007(free) when i tried to update yesterday i got the ssl download problem several times so i tried to start from scratch and got a fatal error on the new download from cnet right side bar they have 2 ways to do the download so i tried the 2nd one in the left side bar it was a good download but still got the ssl download error and tried my best to follow the instructions for the ssl download fix on here and added lavasoft dot com also ad-aware dot net as instructed to both safe lists and both of the firewalls there are set to medium "do not open anything from 'camreon?sp college/univ.'" its got some bug in it and caused this thing to go into work off line mode then and come back to say that i was not connected to the net trying to get me to redial my connection when i do not have type but use a wireless card i have fixed that by deleteing/removing the 2 dial-up connections i have run avg7.5, spy-bot, and the power suite also a friend that is more comp. lit. had me add ccleaner last weekend i have run that also and the ca spy ware on yahoo i have windows defender but the up dates all worked before i added ccleaner and got that cameron?sp thing also avg7.5, spy-bot, and the power suite all up-date just fine this is my 1st computer and has been mostly used as a dvd/cd player as inet was scrase over in the sand-box for private personnal use and heavily censored so i have been only out here by myself since 1nov07 and doing well over 10,000MB's a month 22TB's + last billing and i have been lucky so far thank god should i do a restore as i have tried defragging and dumping my recycle bin or is there a problem over at cnet with the downloads and do a delete on my yahoo waste bin any help will be greatly appericated thank you
mike

[mikey1ra]

hi , i have sleep apneia and only sleep about 2-3 hours at a time have tried some of these fixes but will go back to page 1 and start again if i can get it to download at all as i am still getting the fatal error at the end about 85% on the bar over on cnet note i am persistant, hard headed and have tried about 12 times so far at least but i will keep on plugging away at it and thanks again any suggestions????

[Honchosan]

Hi again,

To report back, it is not a problem within the program.

Some of the update servers were down yesterday which should now be working. With so many trying to update it also increases the traffic to the servers and makes the download sometimes fail. If you are having a problem getting the update just wait a bit a try again later.

[Honchosan]

After repeated attempts to update the def files and the log showing: Definition file found; Download Failed. I had checked the firewall and it is configured for both inbound and outbound AAW. The other stuff, about the "core" etc is beyond my computer comprehension. As one last effort at 3:15 today Eastern US) I tried one more time and BINGO, it found the definition file and said it was updating. Following what was a successful def update (as indicated by AAW), I checked the status window and the last update was indicated as of the time I noted. It was update 60.000. I'll be looking forward to my next update attempt. This has taken two days. (I uninstalled and re-installed three times, once when a RED X appeated beside the authentication box).

Edited by Honchosan, 12 March 2008 - 09:06 PM.

[LS CalamityJane]

It's going to have some varying rates of failures right now because of the number of people all trying to download updates. If you get the error, just wait a bit and try again later when it is less busy (it is even more so today because another update came out this morning (0060). There is nothing wrong with your program and it isn't your firewall or AV either.

[khamsun]

It's going to have some varying rates of failures right now because of the number of people all trying to download updates. If you get the error, just wait a bit and try again later when it is less busy (it is even more so today because another update came out this morning (0060). There is nothing wrong with your program and it isn't your firewall or AV either.

hi. new here, sorry for poor english. to me this new version of AAW seems very strange after having used AAW SE for several years.
- i failed to find some language files ( although promised in the helpfile ) on the lavasoft website....someone has a link ???
- i downloaded (manually) the update file from the lavasoft website, unzipped it as described, started AAW .... and nothing happened (i.e. definition file is the same as before).
- i think that this version is (censored) !


--- if it runs, DO NOT TRY TO FIX IT ---

[SpySentinel]

Like stated above, the update problem is being addressed by the Lavasoft Team, and we will keep you up-to-date.

[SiwAnita]

Me too hope you'll fix it soon. There are many of us waiting now, I think...

[Phantom]

Sorry I replied on page two








I have had this problem just start last couple of days
I tried disabling firewall and anti virus but still could not get definition updates (SSL Download failed)

I have tried off and on today with firewall and antivirus enabled
I have had hit and miss results,sometimes I can get through and other times not


I did get a notice come up from Kaspersky anti virus saying SERVER IS BUSY

Have just tried again (5.40PM Australian eastern daylight saving 12/03/08) and everything went ok



Ok I just had a Windows update downloaded

I tried to download Ad Aware 7 definition files and was successfull every time

[Phantom]

Downloaded latest difinitions just now after three tries( Everything enabled)

13/03/08 10.35AM AESDST

[Randal]

I want to extend my thanks to Calamity Jane for all of her assistance in this matter. I am now up and running. As a free edition user I am thankful to both Lavasoft, and it's volunteers in making this program available, and in correcting issues like these. I have noticed that many users become quite irritated when issues occure, and it comes through loud and clear in their posts. I think that we all should be appreciative of all the effort, time and money put into providing this critical resource for those of us who cannot afford to pay for a program like this. Thanks again Lavasoft, and Calamity Jane.
Randal