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Ad-Aware deletes my auto-logins!


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#1 deanej

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Posted 27 January 2008 - 04:50 PM

How can I stop ad-aware from deleting my auto-logins? I keep checking what it detects but none of the privacy objects remotely resemble the sites where the auto-login is deleted after every scan.
Version: Ad-Aware 2007 Free
Windows XP Home SP2
Internet Explorer 7

#2 spike-nz

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Posted 29 January 2008 - 05:37 AM

Hi deanej,

I suspect that TrackSweep is the culprit - please open AAW 2007 and select "Tools & Plug-ins > TrackSweep" - de-select all options (red crosses) and then close AAW2007.

Reopen AAW 2007 and try scanning again - if your auto-logins are still being wiped, there is another step we can try.

Please post back with how you get on.

Regards,

Spike

#3 deanej

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Posted 29 January 2008 - 07:11 PM

TrackSweep has had all options deselected the whole time.

#4 spike-nz

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Posted 31 January 2008 - 03:08 AM

OK - my other suggestion would be to "reset" your AAW 2007 settings.

Please navigate to (the default path) C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware 2007\ and delete the file settings.aaw (nb: not the file settings.aw).

Then please re-open AAW 2007 and re-select/save all of your preferences (including TrackSweep, which is under a different tab) and then close AAW 2007 to re-create the settings.aaw file.

After re-opening AAW 2007 again, see if the behaviour continues.

Regards,

Spike

#5 deanej

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Posted 01 February 2008 - 12:56 AM

It works fine now. Thanks! I wonder why ad-aware now requires that you restart the program whenever you change settings to avoid bugs like this (even if the applicable setting wasn't changed - TrackSweep is off by default).

#6 spike-nz

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Posted 01 February 2008 - 01:19 AM

Hi deanej,

Thats great :unsure:

I wonder why ad-aware now requires that you restart the program whenever you change settings

I suspected your settings file had somehow become corrupted. Therefore to re-create a "fresh" one AAW 2007 needs to be closed, the old file settings deleted and then re-opened.

That last action automatically creates a new settings file with the default settings applied. This can then be amended to suit your individual preferences.

Regards,

Spike

#7 deanej

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Posted 01 February 2008 - 08:05 PM

Spoke too soon. It's just different sites that are affected now. Should I not remove tracking cookies? These were critical objects in SE but are now labeled privacy objects.

#8 spike-nz

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Posted 02 February 2008 - 04:46 AM

Hi deanej,

They are no longer considered to be Critical, in that they are not malware and are therefore classed as Privacy Objects.

Go to your usual sites and re-save your log-ins - then after your next scan, check each cookie detected to see if they are related to the sites being affected.

If they are, put them into "Ignore" and see what effect that has on your auto-logins (they can always be removed form Ignore and deleted later, if required).

Regards,

Spike

#9 Spamsucks

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Posted 25 February 2008 - 02:06 AM

I'm having the same troubles as above. When I run a scan and delete all the findings, I end up having to reinput my password to all the sights I visit regularly (alot). Which is totally unacceptable--I'm sorry! When I make the changes suggested above, it finds nothing to remove.

Why did Lavasoft make this change to the new product? The old product worked just fine.

#10 spike-nz

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Posted 03 March 2008 - 09:19 AM

Hi Spamsucks,

Firstly, go to "Tools & PlugIns > Tracksweep" and make sure that all of the options are de-selected (red cross).

Then go to "Settings > Scanning" and make sure that MRUs are de-selected and "Save".

Next time that you scan, if any of the Tracking Cookies (under the Privacy Tab) relate to sites that you regularly visit are detected, put them into "Ignore".

If the behaviour persists, please uninstall, then download and install the Microsoft Windows Install Clean-up Utility (WICU) from here - locate any references to AAW 2007 (ie: your previous installation) and highlight/remove.

Then try a fresh download/install from here, making sure that you turn off all of the TrackSweep settings etc as mentioned above after re-installing.

Thereafter, you should be able to scan without saved passwords etc being automatically removed after scanning.

Regards,

Spike

NB:

Why did Lavasoft make this change to the new product? The old product worked just fine

AAW 2007 is a completely re-written program for modern malware - the old AAW SE relied on technology some 5+ years old and simply wasn't up to the task. We all mourn its passing - the question now is, do we want something familiar or something that will protect us now and into the future?

#11 dr del

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Posted 06 March 2008 - 08:34 PM

Firstly, go to "Tools & PlugIns > Tracksweep" and make sure that all of the options are de-selected (red cross).

Then go to "Settings > Scanning" and make sure that MRUs are de-selected and "Save".

Next time that you scan, if any of the Tracking Cookies (under the Privacy Tab) relate to sites that you regularly visit are detected, put them into "Ignore".

If the behaviour persists, please uninstall, then download and install the Microsoft Windows Install Clean-up Utility (WICU) from here - locate any references to AAW 2007 (ie: your previous installation) and highlight/remove.

Then try a fresh download/install from here, making sure that you turn off all of the TrackSweep settings etc as mentioned above after re-installing.

Thereafter, you should be able to scan without saved passwords etc being automatically removed after scanning.


Hi,

I just tried this with no resolution to the problem. :wub:

I did not apply the available software updates but I did update the defenitions file. I also noticed that all tracksweep options are already deselected in the free version by default (red "x"'s ).

None of the passwords affected show up in the tracking cookie list so deselecting is a non-starter. It is as if it knows they are not tracking cookies so does not list them but then it deletes some of them anyway. No mention of this in the log though from what I can see. :sleep:

I also tried deleting the settings file and recreating it with no change in behaviour. Is there anything else we can try?

I am using IE7 and wondered if this was significant?


dr del

#12 dr del

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Posted 21 March 2008 - 06:43 PM

Hi,

I am also having this problem with ad-aware free. ;)

So far, aside from the suggestions mentioned in this thread, uninstalled and removed all traces from my system then re-installed a version recomended in another post.

The problem continued so I then updated that program with no change. I made another post and tried the suggestions made in that thread also with no solution.

None of the login cookies show up in the tracking cookie list so cannot be added to ignore - it seems to just randomly delete some of them. All tracksweep options are red x's but there is no save button on the tracksweep page so I navigate to another tab and save from there.

It has also recently (in the past 3 days I would say began to freeze at the end of the scan on "conditional folders" or something similar and seems unable to delete tracking cookies on occasion even though all browser windows are closed.

Should I try uninstalling again? Is it an ie7 compatability problem? Can the dev's replicate this fix to try and isolate the cause?

dr del

#13 LS CalamityJane

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Posted 22 March 2008 - 01:26 AM

It sounds like you have already covered any instance of this behavior being caused by Ad-Aware or it's track sweep or settings. And since it is not finding those cookies in a scan, it's not going to delete them. It is possible your issues arise from within IE7 or it's settings, the website on which you having a problem, or another type of privacy software you might be using. For the website you are having a problem with, try locating the cookie for it in your cookies folder. Delete it while offsite. Then try revisiting the site to see if it will create a new cookie. (Then also check the site settings to make sure you haven't instructed it to remove them when you leave or other some such site specific setting)
Please do NOT send Private Messages to Staff or helpers to request assistance! We do not give a personal support via PM The way to request help is to post a NEW TOPIC in the appropriate forum.

Look for the *New Topic* Button near the top right when viewing the forums.

Here in the forums, replies are posted to topics only. Thank you for your understanding and cooperation!
Plus and Pro Ad-Aware users (only) may use the Support Center for personal assistance:
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#14 dr del

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Posted 22 March 2008 - 04:19 AM

Hi,

I hear what you are trying to say but I've tested that and it most likely is ad-aware free that's causing it. ;)

The problem is randomly affecting about 8 sites (I don't have that many accounts I have to log into but use those 8 on a daily basis). I have checked and the logins remain unaffected between restarts and extended absences but run adaware once and theres a high probability that at least one if not several will have dissapeared. If it was just one or even the same ones every time I would be inclined to think it is their problem.

I have zonealarm pro and avg antivirus but neither is allowed to autoscan. Adaware has long been the only spyware scanner I have run on a daily basis as basically it is only tracking cookies I'm looking for. :D

I have obviously updated my virus scanner and IE but the only change to my security software has been the replacement of the old adaware free version. It may be the way it scans them or accesses them but don't run it and the logins remain, run it and the problem happens.

The probelm exists for the OP of this thread as well so while the problem might be obscure it is not unique.

Sorry to keep bringing you problems but I hate the idea of trying to find an alternative after years of great experiences with lavasoft.


dr del

#15 spike-nz

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Posted 22 March 2008 - 04:54 AM

Hi dr del,

I have a suggestion that might be helpful - there is a small app called CookieWall (getting rather ancient, but still works with Win OS up to XP).

Check it out here: http://www.analogx.c...work/cookie.htm

I've used it for years to keep an eye on which cookies load at what site - most of them go into "Temp Accept" which I clear out before logging off. A number go into "Always Accept", such as those for online banking, my ISP, sites that I am subscribed to (although I usually delete their advertising cookies), etc. Then there are a few which fall into the "Delete Automatically" category - I have some pet hates, which include anything to do with doubleclick and all but the most essential RealPlayer cookies...

CookieWall isn't a "silver bullet", however the cookies that I want to keep always remain after any security scans or running cleanmgr, etc. - used in conjunction with other more modern security apps (AAW included), it can be useful.

If you do decide try it, change the default Config, so that it checks for new cookies every 10 seconds (rather than the default 1 minute).

Regards,

Spike

#16 LS CalamityJane

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Posted 22 March 2008 - 01:42 PM

Is it an ie7 compatability problem? Can the dev's replicate this fix to try and isolate the cause?

I tried all evening to duplicate the problem and was not able to make Ad-Aware malfunction in the manner described (especially with the other troubleshooting you have tried).

IE7 compatibility - not really (Ad-Aware 2007 is compatible with IE7, Opera and Firefox), however, are you aware of the new cookie controls available in IE7 that you did not have before in IE6? There are quite a few and many of those controls built into your new browser are much the same as Ad-Aware's. You can also now block those 3rd party cookies just using your browser settings!

It is possible there is a bug in Ad-Aware that does this but until I can reproduce it and show to our Development Team I was trying to rule out other possible causes (as described above). I will keep looking or if someone can point me to how to duplicate this action being caused by Ad-Aware then I can have someone investigate.

Are you familiar with these controls now available in IE7? I got the impression that IE7 was a new upgrade for you, so that is why I was wondering if you know about these extra features that now handle cookies and privacy items much differently than we were used to with IE5 and IE6.


Privacy_options_IE7.gif

And if you click on that "about" link you will see this info:

Delete webpage history
As you browse the web, Internet Explorer stores information about the websites you visit and information that you're frequently asked to provide (for example, your name and address). The following is a list of the type of information that Internet Explorer stores:

Temporary Internet files
Cookies
A history of the websites you've visited
Information that you've entered into websites or the Address bar (this is referred to as saved form data and it includes things such as your name, address, and the website addresses that you've visited before)
Passwords
Temporary information stored by browser add-ons
Usually, it's helpful to have this information stored on your computer because it can improve web browsing speed or automatically provide information so you don't have to type it in over and over. You might want to delete that information if you're cleaning up your computer or are using a public computer and do not want any of your personal information to be left behind.

To delete all browsing history

In Internet Explorer, click the Tools button, and then click Delete Browsing History.
Click Delete all, and then click Yes.
To delete a specific category of browsing history

In Internet Explorer, click the Tools button, and then click Delete Browsing History.
Click the Delete button next to the category of information you want to delete, click Yes, and then click Close.
Notes

You should close Internet Explorer when you're done to clear cookies that are still in memory from your current browsing session. This is especially important when using a public or kiosk computer.
Deleting all browsing history does not delete your list of favorites or subscribed feeds. It only deletes temporary files, browsing history, cookies, saved form information, and saved passwords.


Lots of cookie handling options here:


Advanced_settings_IE7.gif

See also this very good article:

Blocking Unwanted Cookies with IE 7
http://www.mvps.org/...002/cookies.htm

And you might want to explore some of the new features in IE7 here to get familiar with it
Internet Explorer Home Page (Microsoft)
http://www.microsoft...ie/default.mspx
Please do NOT send Private Messages to Staff or helpers to request assistance! We do not give a personal support via PM The way to request help is to post a NEW TOPIC in the appropriate forum.

Look for the *New Topic* Button near the top right when viewing the forums.

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#17 dr del

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Posted 22 March 2008 - 03:36 PM

Hi,

I have been using IE7 for a fair little while but to be honest haven't tinkered with it much - here are the settings at the moment.

http://satanswombat..../iesettings.JPG

As you can see I was relying on aaw se as it worked so well.

I will try completely removing it again and re-installing with the latest binary to see if I can replicate your sucess. :D


dr del

#18 PRW

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Posted 24 March 2008 - 06:36 AM

OK, I registered for the forums just to add my .02 to this ... I am still using IE6, never have bothered to upgrade to IE7, and Ad-Aware 2007, the free version, deletes all my auto-logins in every single, solitary site where I have an auto-login set up. It has done it since the first time I ran a scan after upgrading to 2007 from SE, and none of the suggested fixes that I've found here have taken care of this problem. I changed no security, etc., settings on my computer after upgrading to 2007. Everything is as it was when I was running SE.

I am a long-time user of Ad-Aware and have always been pleased with the results I've gotten from the software. I had considered upgrading to the paid version. However, the pain-in-the-rear of having to re-enter my login info on an assortment of different sites every time I run an Ad-Aware scan has caused me to (a.) not run Ad-Aware as much as I need to be running it and (b.) consider looking for an alternate product that while it might give a shade less protection than Ad-Aware, is close enough to where it would be worth dumping Ad-Aware to not have the pain-in-the-rear of having to re-enter my login information 12-15 times after every scan.

It is obvious from all the posts on the forum that there is a problem here, and I really wish you guys would figure it out.

#19 PRW

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Posted 26 March 2008 - 02:07 PM

Just bumping this since there has been no reply ... and I forgot to put in my original post that I am using Windows XP Media Center, along with IE6 and Ad-Aware 2007 free. Again, this issue has to be caused by Ad-Aware 2007 because it did not start until I upgraded to Ad-Aware 2007. There is something in this program, whether it shows that these cookies are being detected or not, that is causing it to delete auto-logins whether Track Sweep is engaged or not (and mine is turned off, I have tried all suggested fixes for this as I noted in my original post). And that is a pain in the ###### that I am not prepared to deal with every day, because I have been, since I started using Ad-Aware, running a scan every day. I have downloaded AVG's free anti-spyware software for a trial run. It appears to work fine, about like Ad-Aware SE did, and it does not delete my auto-logins. I would prefer to keep using Ad-Aware because I have used it for so long. I actually have more trust in it than any other product. However, if there is something that gives me, say, 90 percent of the protection of Ad-Aware but comes without the pain in the ###### of having to re-enter 15 or 20 auto-logins every single day, then that is worth the gamble to me and I would, very sadly, have to say farewell to Ad-Aware unless somebody comes up with some fix for this issue.

#20 superstring

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Posted 29 March 2008 - 06:39 PM

I'm having the exact same problem as the posters above. I'm using XP SP2 and IE7. I've tried the suggested fixes with no luck. If there isn't a proper fix available soon I, too, will be saying good-bye to (what used to be) my "go to" anti-spyware program. And that's a shame.




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