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#125123 Read This Before You Post!

Posted by SpySentinel on 08 February 2011 - 04:01 PM

Please follow the 2 step instructions below so you can post the required logs to receive help in the malware removal forum.



Step #1

Scan Your computer with Ad-Aware

It is easier to clean up malware when Ad-Aware has cleaned up files that are already in detection; and indeed, it is best not to go through manual removal steps, if the up-to-date Ad-Aware can do it automatically.

Please, run a scan with the latest version of Ad-Aware, and ensure that you have the latest definition file by performing an update once Ad-Aware is loaded.



Step #2

Download FRST and save it to your desktop:
For 64 bits Windows: http://download.blee...rbar/FRST64.exe
For 32 bits Windows: http://download.blee...farbar/FRST.exe

Disable any script blocker (disabling your antivirus protection should be enough), and then double click FRST file to run the tool.
Read the disclaimer and click Yes to accept it.
Click Scan button.
  • When done, FRST will create two (2) logs:
  • FRST.txt
  • Addition.txt
  • Include the contents of those reports to your post.
-------------------------------

Please do NOT send Private Messages to Staff or helpers to request assistance! We do not give a personal support via PM nor by email! The way to request help is to post a NEW TOPIC in the appropriate forum.

Please be patient. Do not post multiple times for the same problem and do not bump your posts. It is important to keep 0 replies so the Volunteer Security Advisors can easily see who has not yet been helped. If you have not received help after 1 week, send a PM to one of the Staff members.

-------------------------------

Please also read these other threads for more information of who is helping you and how you can learn how to fight malware:
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#98330 Software Updates

Posted by LS Tobias on 03 March 2009 - 06:27 PM

Software Update 8.0.3
Released March 3, 2009

Fixes
  • If the user selects the "Do not automatically check for updates" setting under "Information Updates" will no longer automatically receive updates to their news feed and MiniMessages.
  • Scan logs exported from the scan results screen will no longer be truncated .
  • Progress bar in "Download Manager" now resets properly after each downloaded file.
  • Incompatibility with AVG and Ad-Aware Ad-Watch Live!
  • Incompatibility with SandboxIE and Ad-Aware Ad-Watch Live!
  • Network scanning issue on Windows 2000 is fixed.
  • "Sweep Now" button in TrackSweep is now disabled when no options are selected.
  • When viewing the "Total Statistics" in the "Statistics" tab the "Export" button is now disabled.
  • ThreatWork "Browse" button now appends files to the list.
  • "Perform Actions Now" button in "Ignore List" is now disabled when the list is empty.
  • Empty log files are now deleted automatically.
  • Cookie removal problem affecting some cookies has been resolved.
  • When scan is stopped the message "Scan completed successfully" will no longer be displayed.
  • The "Help" button now works for all languages in Windows 2000.
  • Backspace now works properly in the "Add New Scan Profile" window.
Improvements
  • Scan logs are now restarted after each scan.
  • Ad-Watch Live! log files now have a 2MB limited file size.
  • Added a help manual in French.
  • Quarantine and Ignore lists are now in the same theme as the scan results screen.
  • Users can now right click on infection names to search for them on the Internet, or copy them to the clipboard
  • Full scan now scans all fixed hard drives.
  • Updates to all translations.
  • Settings window now opens on the correct tab.
  • Several warning and notification messages have been added to improve usability.
Regards,
Tobias
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#145356 Manual update of definitions

Posted by CeciliaB on 21 May 2014 - 02:16 PM

New information:

The official solution from Lavasoft is to uninstall Ad-Aware, and select to delete everything during the uninstallation, restart the computer and then install Ad-Aware again.

Link to installation program: http://ow.ly/sQKKE

 

An official apology from Lavasoft: http://www.lavasofts...or-at-lavasoft/

 

 

 

Old information:

Please, note that the current update issue (second half of May) might be solved by following the instructions in the http://www.lavasofts...367#entry145367 post.

The attached files contain the definitions from 23rd of May.

If you have Windows XP or other 32 bits Windows, please download 32 bits Plugins0523.zip.
If you have 64 bits Windows, please download 64 bits Plugins0523.zip.
Note that the files are big and will take long time to download if your internet connection is slow.

Save the zip file on the desktop or in another folder where you can find it.
Right-click the zip file and select Extract all.

A folder called 32 bits Plugins0523 or 64 bits Plugins0523 will be created and opened.
Please, select all files and copy them.

Find the folder C:\Program Files\Lavasoft\Ad-Aware Antivirus\Antimalware Engine\2.6.0.0\Plugins, using Windows Explorer or similar program.
If your Windows is in another language than English the Program Files folder probably is called something else.

Right-click the Plugins folder and select Paste.
When Windows asks what to do with the files, since they already exist in the folder, please select to replace the files.

When done, please restart the computer.

If still unsuccessful, please see the instruction by Calon: http://www.lavasofts...e-2#entry145422

Attached Files


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#67332 What is this Forum about?

Posted by LS CalamityJane on 21 January 2008 - 07:07 PM

This Forum is NOT the same as the Customer Support Center. If you are a registered, paid user of one of our products and you need technical assistance and official support from Lavasoft directly, please use the Official Support Center here:
http://www.lavasoft....enter/index.php

What this Forum is:-
  • A place for Lavasoft Users / potential users to get user-to-user support on Lavasoft Products and ask questions from both other Lavasoft users. Lavasoft staff may also from time to time visit the forums and attempt to address questions as time may permit.
  • A meeting place for people with a mutual interest in computer security, especially anti-spyware
  • A place of learning for anything computer / internet security related
What this forum is not:-
  • A place to make personal attacks against others
  • A board for posting abusive and offensive language
We encourage relevant and stimulating discussion, and are happy to answer any question regarding Lavasoft products and/or computer / internet security in general. However, personal attacks, abusive language or other posts of a similar nature will not be tolerated. If you wish to do this, please take it somewhere else. You will not be welcome here.
  • Abatoff, Flieldipsrish, Natashavot and 2 others like this


#132086 wbenton - Firewall alerts

Posted by wbenton on 14 January 2012 - 08:37 AM

For over a week now, my firewall has been giving off the following errors:

01/14/2012 11:07:20.848 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 68.232.45.119, 80, WAN -
172.16.31.4, 1040, WLAN -
01/14/2012 11:07:57.640 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1196, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:11:43.112 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1088, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:11:51.448 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1091, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:12:01.304 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1094, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:12:15.240 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1096, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:12:32.784 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1098, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:13:24.656 - Alert - Intrusion Prevention - Possible port
scan detected - 68.232.45.119, 80, WAN - xxx.xxx.xxx.xxx, 28799, WAN -
TCP scanned port list, 28804, 28811, 28807, 28681, 28794
01/14/2012 11:15:42.384 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1028, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:16:00.864 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1030, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:18:24.384 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1095, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:19:15.320 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1097, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:19:34.720 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1099, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:20:05.064 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1101, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:21:27.880 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1105, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:21:33.880 - Alert - Intrusion Prevention - Possible port
scan detected - 68.232.45.119, 80, WAN - xxx.xxx.xxx.xxx, 29064, WAN -
TCP scanned port list, 29083, 29088, 29075, 28839, 28843
01/14/2012 11:24:46.208 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1028, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:25:01.896 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1030, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:25:15.576 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1033, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:25:35.192 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1035, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:25:52.448 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1037, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:26:05.864 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1039, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:26:15.608 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1041, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:26:35.176 - Alert - Intrusion Prevention - Possible port
scan detected - 68.232.45.119, 80, WAN - xxx.xxx.xxx.xxx, 29139, WAN -
TCP scanned port list, 29148, 29144, 29188, 29135, 29192
01/14/2012 11:27:08.880 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1046, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:28:24.624 - Alert - Intrusion Prevention - Possible port
scan detected - 68.232.45.119, 80, WAN - xxx.xxx.xxx.xxx, 29144, WAN -
TCP scanned port list, 29192, 29195, 29209, 29135, 29139
01/14/2012 11:32:55.624 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1028, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:33:08.128 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1030, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:38:32.384 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1189, WLAN -
68.232.45.119, 80, WAN -
01/14/2012 11:55:37.880 - Alert - Security Services - Gateway Anti-Virus
Alert: Suspicious#RLPack (Worm) blocked - 172.16.31.4, 1381, WLAN -
68.232.45.119, 80, WAN -

Notice the repetitive "Suspicious#RLPack (Worm) blocked" activity as
well as the numerous port scans discovered in between as well.

Also note that this happens while trying to download the AdAware latest signature file updates.

Shortly after the firewall gives off this message, the AdAware update abruptly terminates with no error what so ever.

172.16.31.4 is the address of the PC and the xxx.xxx.xxx.xxx is the edited out global IP address of my firewall!

Something's fishy.

Are you sure your sig files are not corrupt with a worm?

And why does your update go to 68.232.45.119? I cannot currently find anything about this IP.

FWIW
  • Mimiideap, KiguninsHen, Evesitefe and 1 other like this


#120503 New Changes Coming to Ad-Aware In July

Posted by LS Erin (former Lavasoft employee) on 23 June 2010 - 05:25 PM

We have exciting news for our Ad-Aware users -

In our upcoming July Ad-Aware release, you’ll see two important changes to the Lavasoft product lineup: anti-virus will be included in Ad-Aware Free, plus an all-new Ad-Aware product is on the way!

You can find more details on the Lavasoft blog.
  • Admittign, Natashavot, acartyRic and 1 other like this


#150956 Definition file verification problems

Posted by CeciliaB on 28 September 2016 - 10:14 PM

Hi,

 

Lavasoft is aware of the problem and is trying to find a solution. Please, be patient.

 

Your computers are protected by Ad-Aware since all its features and scanners are working, it's only some kind of communication problem between the part that knows about definitions and the user interface.


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#142948 Suggestions & ideas - what features would you like to see in Ad-Aware 11...

Posted by scyntax on 17 October 2013 - 01:40 AM

Regarding the fact that Ad-Aware is detecting an incompatable software during the install:

 

Since Ad-Aware apparently knows about the incompatable software, why not just make things so much easier for the user and actually tell us what the incompatable software is? I never understood why programmers would choose to withhold information that would instantly solve our problem.

 

Why should I need to hunt all over the place for this information when Ad-Aware seems to know all about the conflict? Baffling.


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#137277 Ad-Aware 10.2 Released

Posted by CeciliaB on 17 July 2012 - 12:03 AM

Ad-Aware 10.2 has bee released.
Press release: http://www.lavasoft....browsing-system

The following major changes have been applied in Ad-Aware 10.2 compared to 10.1:

1. Installation file installs the Ad-Aware 10.2 Free Antivirus+ 30-day Trial instead of Ad-Aware 10 Pro Security 30-day Trial.

2. To use Ad-Aware 10.2 Free Antivirus+ more than 30 day, you have to request a free licence key. License key for Ad-Aware 10 Free Antivirus+ is valid for one year. Before the license key expires, you can request a new key from Lavasoft.

3. To get Ad-Aware 10.2 Pro Security 30-day Trial, you have to install Ad-Aware 10.2 Free Antivirus+ 30-day Trial and request the free license key by selecting "Pro Trial" in the "Info" menu on the main screen of Ad-Aware.

4. When upgrading Ad-Aware 10.2 Free Antivirus+ to Ad-Aware 10.2 Personal Security, Pro Security or Pro Security 30-day Trial you have to enter the appropriate license key and turn on "Advanced Firewall" and/or "Shop & Bank Safely Online". A message will be displayed and after you had clicked "OK" in the message box additional components will be installed and you need to restart the computer before the features are running.

If Ad-Aware 10.2 Free Antivirus+ was installed over the top of Ad-Aware 10.1 the additional components are already installed.

5. When downgrading Ad-Aware 10.1 (any version) or 10.2 Personal Security, Pro Security or Pro Security Pro Trial to Ad-Aware 10.2 Free Antivirus+ and you do not want to have unnecessary components installed, you have to uninstall/remove Ad-Aware 10.1 or 10.2 before installing Ad-Aware 10.2 Free Antivirus+.

6. The installation program for Ad-Aware 10.2 will stop the installation if an incompatible program is detected.

The following programs are detected:
ESET NOD32 Antivirus 32 bit
ESET NOD32 Smart Secur 32 bit
Kaspersky Internet Security 64 and 32 bit
McAfee Internet Security 64 and 32 bit
McAfee Total Protection 64 and 32 bit
McAfee AntiVirus Plus 64 and 32 bit
Trend Micro AntiVirus 32 bit
Trend Micro Titanium 32 bit
Trend Micro Titanium Maximum Security 2012 32 bit
Norton AntiVirus 64 and 32 bit
Norton 360 64 and 32 bit
Norton Internet Security 64 and 32 bit
Norman Security Suite 32 bit
CA Internet Security Suite 32 bit
CA Anti-Virus 32 bit
Avira AntiVir premium 64 and 32 bit
BitDefender Antivirus 32 bit
AVG 32 bit
Spyware Doctor 64 and 32 bit
avast! Pro Antivirus 32 bit

Ad-Aware 10.2 is also incompatible with the following programs:
ESET NOD32 Antivirus 64 bit
ESET NOD32 Smart Secur 64 bit
Kaspersky Anti-Virus 64 and 32 bit
Panda Global Protection 2012 64 and 32 bit
Panda Internet Security 2012 64 and 32 bit
Spy Sweeper 64 and 32 bit
Trend Micro AntiVirus 64 bit
Trend Micro Titanium 64 bit
Trend Micro Titanium Maximum Security 2012 64 bit
Norman Security Suite 64 bit
Symantec AntiVirus 64 and 32 bit
CA Internet Security Suite 64 bit
CA Anti-Virus 64 bit
Avira AntiVir 64 and 32 bit
BitDefender Antivirus 64 bit
AVG 64 bit
F-Secure Internet Security 64 and 32 bit
avast! Antivirus 64 and 32 bit
avast! Pro Antivirus 64 bit

Note: There may be other less common programs that are incompatible as well. Please, inform us if you discover such a program.

7. When your license key for Ad-Aware 10.2 Personal or Pro Security is about to expire, you renew it by following the link "Renew License" on the screen displayed when first clicking "Options" on the main screen and then selection the "General" tab. You are now able to copy your current license key on that screen to be able to paste it on the renewal web page.

8. The feature "Identity Protection" has been added to all versions of Ad-Aware 10.2, but is only available to US Citizens. This feature will help you to protect personal information by actively monitoring your credit report and alerting you when critical changes to your records are detected.

Bug fixes:

1. In some XP computers the sbhips.sys driver in Ad-Aware 10.1 caused blue screen of death (BSOD) now and then.

2. In 10.1 certain settings were not saved, if you didn't Exit Ad-Aware before turning off the computer.

3. The possibility to select "Prompt" on "Real-Time Protection" tab has been removed due to a lot of issues.
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#133895 Ad-Aware 10 Released

Posted by LS Andy on 29 March 2012 - 06:47 AM

SAY HELLO TO AD-AWARE 10!
Last month, you got the first sneak peek of our new pride and joy, Ad Aware 10. Since then, everyone at Lavasoft has been working around the clock in re-creating your preferred anti-malware program.

We continuously strive to be the best antivirus program out there and we are 100% certain that you are going to be blown away by it. Who wouldn’t like something that is totally redesigned with sleeker, bolder and stronger array of goodness?

We recognize that performance is essential, so we have made major radical improvements in making Ad-Aware 10 faster and slimmer than it has ever been. There is no doubt that it will be one of the lightest and the fastest security software on the market today.
We’re proud of our achievement and you should be too!

Here they are… The All New Leaner, Meaner and Faster Ad-Aware 10 family!

AD-AWARE FREE
With over 400 million downloads worldwide, Ad-Aware FREE has been delivering proven antispyware and antivirus technologies that are both trusted and used by more people than any other online security products. That’s why in conjunction of the new Ad-Aware launch, we have decided to highlight its powerful antivirus components by renaming it to Ad-Aware Free Antivirus+.

Still packed with the same features as its older sibling, Ad-Aware Free Antivirus+ also includes the following features that were, up to now, reserved for our paid products:
  • Gaming (silent) mode
  • Advanced Rootkit Protection
  • Enhanced Real-Time Protection
  • Download protection
Get Ad-Aware Free Antivirus+ here.

AD-AWARE PRO
It’s not just our Ad-Aware Free that has gone through major improvements; we have also included Ad-Aware Pro in the transition. Starting this February, Ad-Aware Pro will now be known as Ad-Aware Pro Security. It is a paid upgrade of our Ad-Aware Free Antivirus+ version. Enjoy a complete line-of-defense against the most extreme forms of malware and cyber threats for only $3/month.

AD-AWARE PERSONAL SECURITY
Last but not least… Let us introduce you to the latest addition of our legendary Ad-Aware 10 family! The Ad-Aware Personal Security.

This is also a paid upgrade of our Ad-Aware Free Antivirus+ version. For only $1 per month, you can experience a whole new level of safe online shopping and banking. Ad-Aware Personal Security builds upon the malware protection offered in our free product and adds a powerful web-filter that protects users against phishing attacks and online scams.

Attached File  compare.png   9.91KB   2 downloads
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#131879 Total Security virus scans very slow

Posted by gmlindsay on 09 January 2012 - 04:53 PM

The virus scan is very, very slow and takes hours despite my checking to scan only new and modified files. Is this normal? If so, it will have to go as it slows down other applications as I've opted NOT to stop scan when load is heavy - otherwise the scan might take days!!
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#131824 Ongoing update issues 08 Jan 2011 [Resolved]

Posted by LS Andy on 08 January 2012 - 02:53 PM

Hi,

Thanks to all for notifying us of this issue. This problem is only affecting users that have uninstalled/reinstalled Ad-Aware, or have installed Ad-Aware for the first time.

We are experiencing an unprecedented level of server requests that are exceeding our bandwidth allocation. This means timeouts are caused when downloading the 78mb CSC39-EN-0-11356-F.sbr.sgn.file.

We are currently working to resolve this issue. I will update as I have more information.

Regards,

Andy
Lavasoft Malware Labs
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#125290 Vote for Ad-Aware on Download.com!

Posted by LS Andy on 03 March 2011 - 01:27 PM

Seth Rosenblatt from download.com is running a poll.

"It's time to ask you which of the many free security suites available is your favorite. The big three on Download.com are AVG, Avast, and Avira, although it will be interesting to see if the download counts are reflected in popularity. We aimed to have all the major players represented here, although we left out certain choices like ClamWin Antivirus, technically still in beta.

The poll will remain open until 11 p.m. PT March 3, and we'll look at the results March 4."

You can vote for Ad-Aware here: http://download.cnet...0036621-12.html
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#114706 Reporting Forum and PM Spammers

Posted by SpySentinel on 24 December 2009 - 02:24 AM

:excl: How to report spammers to the LS Staff and Forum Volunteer Staff

Exploiting the forums as well as the Private messaging (PM) system is not allowed. If you see any forum spammers or if you receive spam via the Private Message (PM) system, please post here to let us know.

What to include in your post:
  • The offending member's name with a link to their profile
  • A link to the questionable spam topic or post
  • If via PM, please provide a copy of the PM that you received
Thank you for your help :)

Regards,
SpySentinel
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#151673 Difficulty installing adaware 12

Posted by CeciliaB on 15 February 2017 - 02:06 AM

Looks like there's no Ad-Aware 12 forum yet.  I tried to install Ad-Aware 12 and got the message "Error:  Couldn't create process."  It looks like there may have been incomplete uninstallation of Ad-Aware 11 (judging from other requests on this board).  Can you help me out with this, please?  Thanks.

 

 

I'm also having this issue, so any help would be appreciated. I'm using Windows 7.

 

 

I'm having exactly the same problem! It's Windows 7 Pro. 

 

It downloads the Updater, the Updater is installed, and at the very end of Updater installation - I guess - when the Updater tries to launch the update process it says Can't create process.

Hi,

 

I hope there will be an adaware 12 forum tomorrow.

 

Please start with rebooting the computer, since that sometimes solves this type of error.

 

It's very important that Windows 7 is updated, since adaware depends on the update called KB 3033929.

Please try to install it:

Windows 7 32 bit: https://www.microsof...s.aspx?id=46078

Windows 7 64 bit: https://www.microsof...s.aspx?id=46148

 

If you're using a virtual machine, there are some incompatibilities and it's not recommended.


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#151427 Important information regarding beta 5

Posted by CeciliaB on 06 January 2017 - 11:58 PM

Please note that Lavasoft has made important changes to the Email Protection feature in beta version 5.

In order to run it properly on your computer, you need to completely remove a previous version of adaware antivirus 12, and then reinstall it.

 

If you have already updated to the latest version without uninstalling a previous one, please remove it from your PC. Then after that, install the latest release of adaware antivirus 12.

 

From Lavasoft: "Happy testing, and please enjoy the latest version."


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#151183 Feedback

Posted by rosendalek19 on 24 November 2016 - 02:18 PM

so here is my list of pros and cons for the beta 3:

 

Good detection and web protection

Acceptable UI, would still prefer an update now button on the home tab, and via right clicking the tray icon

Does not slow web browsing

Quiet and only pops when it needs something or to catch your attention.

 

 

Cons:

 

By default Firewall will allow everything instead of using a white and blacklist to determine whether to deny or allow and application or process, to have full control you need to switch it to prompt

Scan speeds could be improved and the amount of disk usage while scanning could be cut in half

when ad-aware blocks a malicious page, consider changing the X icon to red X on white circle, red is more noticeable as a danger! stop icon.

Consider leaving scan archive files and deep scan off by default in web protection, only slows browsing and archives are harmless until the files inside are extracted.

Consider skipping files that cant be infected from both the realtime and manual scans, 

Finally consider moving definition files settings from the scan tab to the web protection tab, it just makes more sense and update as part of a quick and full scan , so users have the latest definitions before the scan begins


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#151149 Can't install beta 3.

Posted by rosendalek19 on 19 November 2016 - 08:09 PM

I can't get Beta 3 to install. 

 

version : AdAwareWebInstaller_12.0.390.10466_beta3.exe

 

Attached Files


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#151112 Ad-Aware 11 not working after Windows 10 upgrade

Posted by dkrocker on 12 November 2016 - 10:31 AM

Been running free Ad-Aware Antivirus 11 on Win 10 Anniversary and wanted to share my problem and solution to help anyone with the same issue.

 

Frequently, perhaps 5 times in the last month, my Icon has greyed out and when I click on it I have the "Service Unavailable" black bar message. It becoming annoying to uninstall and reinstall Ad-Aware so frequently, so I got lazy and took a chance on something else.

 

First, I am not 100% sure, but I am pretty sure it occurs after Windows Defender forces itself on your system. I was getting sidebar alerts from Windows Defender to use it. I had intentionally clicked Ad-Aware to be my primary firewall, so I guess Windows Defender was upset about it, lol. I believe it finally ran by itself, and killed Ad-Aware.

 

I took the following steps and they worked to reactivate Ad-Aware without having to uninstall and reinstall. This could be only a Win 10 solution?

 

1. Open Windows Explorer.

2. Left click Control Panel at the bottom left side.

3. Left click Programs.

4. Left click Programs and Features.

5. Left click Ad-Aware Antivirus.

6. Click CHANGE.

7. Let it run. If I remember correctly, I think it told me it didn't work?? however, in about 30 seconds or so the Icon turned orange and the program was functioning.

 

While this might not fix your situation, it was certainly a time saver for me, and I recommend you try it before uninstalling and reinstalling.


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#151095 Feedback

Posted by rosendalek19 on 07 November 2016 - 05:43 PM

if I may, do you have a slow server where you are? downloading definitions takes ages even on a 15mb connection. also love the increased install speed. but wouldnt mind if the installer asked for the appropriate key at the start of the install, instead of after. that way it only needs to download the appropriate components at the start


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